Refund policy

Due to the nature of our products, (hygiene reasons) we don't accept returns on opened or used items. If your order arrives damaged or incorrect, please contact us within 7 days with a photo and we'll sort it out."

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at ewelatherme@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ewelatherme@gmail.com.

Skin Reactions & Allergies Customers are responsible for reviewing all product ingredients for potential allergies. By purchasing from Ewe Lather Me, you acknowledge that natural ingredients may still cause sensitivities in some individuals. Ewe Lather Me is not liable for allergic reactions, skin irritation, or misuse of products. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Due to the personal nature of skincare products, we cannot accept returns for change of mind. If a product arrives damaged or incorrect, please contact us within 7 days so we can assist. We do not offer refunds for skin reactions or sensitivities.

please contact us at ewelatherme@gmail.com.